Q1: What is the warranty?
A1: We offer a comprehensive 12-month warranty period from the Bill of Lading date, ensuring peace of mind and exceptional support.
Q2: Can we visit your factory before placing an order?
A2: Absolutely! We warmly welcome all our new and old friends to visit our factory. Additionally, we're more than happy to arrange a pick-up for you from the station or airport, ensuring a seamless journey. It would be our great honor to assist with booking tickets and accommodations to make your visit as comfortable as possible.
Q3: Do you have available stock?
A3: Yes, we maintain an inventory for our most popular models, while other machines are expertly crafted upon ordering.
Q4: What is the Minimum Order Quantity (MOQ)?
A4: Just one set is all you need to order.
Q5: How do you ensure the quality of your products?
A5: We proudly adhere to the GB/T 19001-2016/SO 9001:2015 quality management system certification. Furthermore, most of our products meet the stringent European safety standards, including CE certification. An impressive 90% of our products are exported to over 40 countries and regions globally, particularly dominating the European and American markets, where they consistently earn a stellar reputation. You can have complete confidence in our superior quality products and our exceptional customer service.
Q6: Do you employ professional engineers?
A6: Indeed, we boast a team of highly skilled engineers and designers who are well-equipped to provide top-notch OEM services tailored to your needs.
Q7: Are you able to provide custom-built machines?
A7: Yes, we specialize in designing and manufacturing machines that meet your unique specifications and requirements.
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