Q1: What is the warranty?
A1: Enjoy a comprehensive 12-month warranty from the date of the Bill of Lading. This ensures unmatched peace of mind and exceptional customer support.
Q2: Can we visit your factory before placing an order?
A2: Certainly! We warmly welcome all potential partners to visit our state-of-the-art factory. To make your visit seamless, we offer pick-up services from the station or airport. We're also delighted to assist with booking tickets and accommodations, ensuring your visit is both comfortable and memorable. It's our pleasure to host you.
Q3: Do you have available stock?
A3: Yes, we maintain an inventory for our best-selling models, ensuring quick availability. Other machines are meticulously crafted upon order, tailored to your specific needs.
Q4: What is the Minimum Order Quantity (MOQ)?
A4: Our flexible order policy requires just a single set as the minimum order quantity, making it easy for you to get started.
Q5: How do you ensure the quality of your products?
A5: Our commitment to quality is reflected in our adherence to the GB/T 19001-2016/SO 9001:2015 quality management system certification. Additionally, the majority of our products meet stringent European safety standards, including CE certification. With 90% of our products exported to over 40 countries, particularly in the European and American markets, we have garnered a stellar reputation for quality and reliability. Trust in our superior products and unparalleled customer service.
Q6: Do you employ professional engineers?
A6: Absolutely, our team comprises highly skilled engineers and designers, ready to deliver exceptional OEM services tailored to your specific requirements.
Q7: Are you able to provide custom-built machines?
A7: Yes, we excel in crafting custom-designed machines that precisely match your unique specifications and requirements, ensuring that you receive a product that perfectly fits your needs.
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